TLG North Birmingham

Student Welfare

Behaviour, attendance and special educational needs

At TLG we regularly work with young people who have particular educational, social, emotional and behavioural needs, including those for whom English is a second language.


Our learning environment is structured with clear boundaries.  TLG Centre rules and behaviour principles are set out in a ‘contract’ that all students sign prior to commencing a course. 


We believe that good attendance is a key to achievement and we work hard with our pupils and their families to overcome any barriers to good attendance.

Pupils are expected to attend all sessions (morning and afternoon) in their TLG programme, unless absence has been authorised. 

Special Educational Needs

Our staff teams are trained to work with pupils with a variety of learning needs and to differentiate work accurately and effectively, based on strong initial and ongoing assessment.  Our small groups and high staff-pupil ratios provide a setting for nurturing to take place.  This means that we can tailor the curriculum and level of support for each individual, allowing every student to make progress and achieve success.


At TLG we are committed to working together to create an environment where no form of bullying is tolerated.  We will encourage and help pupils to treat each other with respect and kindness, challenge any bullying we see or hear and impose appropriate sanctions for bullying.

Pupils and parents are encouraged to speak to a member of TLG staff if they have any concerns about bullying.  Alternatively, they can let us know using our online form.

If we are informed that a pupil is being bullied we will deal with it quickly, sensitively and effectively and help ensure that the bullying does not continue.  We will support the pupil while the issue is being dealt with and afterwards.



TLG is committed to safeguarding and promoting the welfare of children and young people.

This page outlines a summary of our policies on Safeguarding – please refer to the full policy documents for full details of our arrangements for safeguarding.  Links to these can be found at the bottom of this page.
Safeguarding and promoting the welfare of children and young people as defined for the purposes of this summary as:  protecting children and young people from maltreatment; preventing impairment of children’s health or development; ensuring that children are growing up in circumstances consistent with the provision of safe and effective care; and taking action to enable all children to have the best outcomes.

Staff recruitment, induction and training

TLG follows a recruitment process that makes sure all appropriate checks are carried out on staff and volunteers to ensure they are suitable to work with children and young people. 

All new staff undergo an induction programme, where they become familiar with policies and procedures relating to safeguarding and welfare issues, such as health and safety, first aid, bullying and child protection.  All TLG staff receive refresher training in safeguarding annually.

Child Protection Policy

Each TLG Centre has a child protection policy and procedures in place that are in accordance with locally agreed inter-agency procedures.  This includes having a Designated Officer who is specially trained to deal with child protection concerns and liaise with other agencies as necessary.    The Child Protection Policy outlines the action staff should take if they are concerned that a child or young person is suffering significant harm or is likely to do so, and the action that should be taken to promote the welfare of a child in need of additional support, even if they are not suffering harm or are at immediate risk.

Procedure for dealing with allegations of abuse made against staff or volunteers

TLG has a policy for dealing with allegations of abuse made against staff or volunteers.  These procedures comply with the Government’s statutory guidance and locally agreed inter-agency guidance.  Details of how to make a complaint can be found in the TLG Centre’s Client Complaints Procedure, which you can find here. (link to complaints page)

Policy review and availability

TLG’s policies and procedures relating to Safeguarding and welfare are reviewed and updated at least annually and are available here or upon request from any member of TLG staff. 


At TLG, we work to provide high quality guidance for pupils and their families in relation to the dangers of the online digital world.  We also provide guidance and support to help stay safe and avoid these risks and dangers.  

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